Katherine Dattilo
Floral Designer · Barista · Customer Service
Lansing, Michigan · katdattilo@outlook.com · phone & references available on request
Summary
Warm, dependable, customer-focused worker with hands-on experience in floral design, café service, retail operations, and pet care. Comfortable on my feet in a fast-paced shop — building arrangements, running a register, and taking good care of the person in front of me. Settled in Lansing and looking for a steady, customer-facing role with a local team.
Experience
Floral Designer
- Designed fresh and dry floral arrangements for walk-in, phone, and online orders, and for events.
- Delivered warm, knowledgeable service across the counter, over the phone, and online.
- Maintained healthy live plants and full, attractive displays, including seasonal and balloon accents.
- Handled daily retail operations: inventory rotation, product ordering, cash handling, and delivery coordination.
- Built repeat relationships with regular customers.
Barista
- Prepared quality beverages and served customers in a busy café setting.
- Managed cash transactions and kept the café clean, stocked, and moving during rushes.
- Trained in coffee preparation, customer service, and standard café procedures.
Pet Groomer / Stylist
- Cared for dogs from puppyhood through senior years — bathing, drying, nail care, and clipping to each client's request.
- Recommended and upsold add-on services, specialty products, and treatments.
- Kept accurate appointment and service records and managed smooth transitions between clients to minimize wait times.
- Built strong rapport with pets and owners, earning a high rate of repeat customers and positive feedback over nearly two decades.
Freelance Artist & Illustrator
- Illustration and design work in traditional and digital media, including published book covers and comic-book coloring — a personal practice kept alongside my day-to-day work.
Skills
- Floral & arrangement design
- Customer service & communication
- Visual merchandising & display
- Cash handling & POS
- Inventory & ordering
- Barista / café service
- Multitasking in fast-paced settings
- Attention to detail & organization
- Team collaboration & a positive attitude
Education & Training
- College of DuPage
- PSGA trade-school grooming program
- Private seminars and online coursework